NetraBiz

Terms of Service

Last updated: September 19, 2026

1. Acceptance of Terms

By creating a NetraBiz account or using the platform, you agree to be bound by these Terms of Service. If you do not agree, do not use the service. You must be at least 18 years old and authorized to act on behalf of the business you represent.

2. Description of Service

NetraBiz provides a customer memory and visit tracking platform that helps local businesses recall customer history, log visits, and manage mode-specific customer metadata. The service is accessible through a web browser and adapts its interface to your selected industry.

3. Free Trial

New accounts receive a 14-day free trial with full access to all features, including unlimited customers, all industry modes, and complete visit history tracking. No credit card is required to start the trial.

The trial begins on the date your business is created. After 14 days, continued access to the platform requires an active Pro subscription. We may modify trial duration or terms for future accounts at our discretion; any changes will not affect trials already in progress.

4. Pro Subscription

The Pro plan is priced at $39 per month, billed monthly, or $29 per month when billed annually. The Pro plan includes:

  • Unlimited customers and lifetime visit history
  • Multi-staff counter accounts and permissions
  • Advanced business mode customization
  • Data exports and priority support
  • Future automated customer reminder alerts

All fees are billed in advance and are non-refundable except where required by law. We may change pricing with at least 30 days' notice; existing subscribers will be grandfathered at their current rate until the end of their current billing cycle.

5. Cancellation

You may cancel your subscription at any time through the app or by contacting support. Cancellation takes effect at the end of your current billing period. You will retain access to the service until then. After cancellation, your data will be retained for 90 days in case you reactivate; after that, it may be permanently deleted.

6. Acceptable Use

You agree not to:

  • Use the service to store unlawful, fraudulent, or abusive content
  • Attempt to access, alter, or disrupt data belonging to other businesses
  • Reverse-engineer, scrape, or overload the platform
  • Use the service to store sensitive personal data (e.g., health, financial, or government ID numbers)

Violations may result in immediate account suspension or termination without refund.

7. Your Data & Ownership

You retain full ownership of all customer and visit data you enter into NetraBiz. We claim no ownership rights over your business data. You may export or delete your data at any time during your active subscription.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or factors beyond our control. We are not liable for downtime or data loss resulting from circumstances outside our reasonable control.

9. Limitation of Liability

NetraBiz is provided “as is” and “as available.” To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service, including loss of profits, data, or business opportunity. Our total liability for any claim arising from the service is limited to the amount you paid us in the 12 months preceding the claim.

10. Governing Law

These Terms are governed by the laws of the jurisdiction in which NetraBiz is incorporated, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of that jurisdiction, unless you are a consumer with mandatory statutory rights in your home jurisdiction.

11. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date and notify you of material changes by email or through the app. Continued use of the service after changes take effect constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, please reach us at:

NetraBiz Support
legal@netrabiz.com