Terms of Service

You must be at least 18 years old and authorized to act on behalf of the business you represent. By using NetraBiz, you represent and warrant that you meet these requirements and that the information you provide during registration is accurate and complete.

NetraBiz provides a customer memory, visit tracking, and inventory management platform that helps local businesses recall customer history, log visits, manage stock levels, and gain patron momentum insights. The service is accessible through a web browser and adapts its interface to your selected industry. We offer tiered subscription plans designed to scale with businesses of different sizes.

New accounts receive a 14-day free trial with full access to all features. During the trial, you may add up to 20 customer profiles to explore the platform. No credit card is required to start the trial.

The trial begins on the date your business is created. After 14 days, continued access to the platform requires an active paid subscription. We may modify trial duration, the trial customer cap, or trial terms for future accounts at our discretion; any changes will not affect trials already in progress.

We offer the following subscription tiers:

All fees are billed in advance in USD and are non-refundable except where required by law. We may change pricing with at least 30 days' notice. Existing subscribers will be grandfathered at their current rate until the end of their current billing cycle. Annual subscribers are locked in at the annual rate for the duration of their annual term.

Each subscription tier has specific customer profile limits. The system automatically monitors usage and will prompt you to upgrade when you approach or reach your plan's limit. If you exceed the Starter tier limit of 500 customer profiles, you will be unable to add new customers until you upgrade to the Pro tier or delete existing profiles to stay within your limit. If you exceed the Pro tier limit of 5,000 customer profiles, you will be unable to add new customers until you upgrade to the Enterprise tier or delete existing profiles.

We reserve the right to implement reasonable rate limits, storage caps, and database query throttling to ensure fair resource allocation across all users. Pro tier subscribers receive priority database indexing and higher rate limits. Enterprise tier subscribers receive dedicated resources and custom rate limits as specified in their service agreement.

Paid subscriptions are billed through Stripe, a PCI-DSS Level 1 certified payment processor. By subscribing, you authorize Stripe to charge your designated payment method for the subscription fees until you cancel. You can update your payment method or billing address at any time through the Settings page.

If a payment fails, we will attempt to retry the charge. If payment remains unsuccessful after reasonable attempts, your subscription may be suspended until payment is resolved. You will not be charged for any period during which your subscription is suspended.

You may cancel your subscription at any time through the Settings page or by contacting support. Cancellation takes effect at the end of your current billing period. You will retain access to the service until then.

Fees are non-refundable except where required by law. If you cancel an annual subscription, you will retain access until the end of your annual term. After cancellation, your data will be retained for 90 days in case you reactivate; after that, it may be permanently deleted.

You can upgrade or downgrade your subscription at any time through the Settings page. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of your billing period. Downgrades take effect at the start of your next billing period.

If you downgrade from Pro to Starter and your customer count exceeds 500, you will retain access to all existing customers but will be unable to add new ones until your count falls below the Starter limit. If you downgrade from Enterprise to Pro and your customer count exceeds 5,000, you will retain access to all existing customers but will be unable to add new ones until your count falls below the Pro limit.

NetraBiz, including its software, design, branding, and documentation, is the intellectual property of NetraBiz and is protected by applicable copyright, trademark, and other intellectual property laws worldwide. You may not copy, modify, distribute, or create derivative works from the platform without our express written consent.

You retain full ownership of all customer, visit, and inventory data you enter into NetraBiz. We claim no ownership rights over your business data. You may export or delete your data at any time during your active subscription.

You agree not to:

• •Use the service to store unlawful, fraudulent, or abusive content
• •Attempt to access, alter, or disrupt data belonging to other businesses
• •Reverse-engineer, scrape, or overload the platform
• •Use the service to store sensitive personal data (e.g., health, financial, or government ID numbers)
• •Resell, sublicense, or provide access to the platform to third parties without authorization
• •Use the service in violation of any applicable local, national, or international law

Violations may result in immediate account suspension or termination without refund. We may report illegal activities to the appropriate authorities.

NetraBiz is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

You are solely responsible for the accuracy and legality of the data you enter, and for maintaining your own backups of critical business records. We recommend regular data exports.

To the maximum extent permitted by applicable law, in no event shall NetraBiz be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, business, or goodwill, arising from your use of or inability to use the service, regardless of the legal theory under which the claim is brought.

Our total aggregate liability for any claim arising from or relating to the service shall not exceed the amount you paid us in the 12 months preceding the claim. This limitation applies even if we have been advised of the possibility of such damages.

EU and UK users: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Australian users: Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or other applicable laws where to do so would be unlawful.

We strive for high availability but do not guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or factors beyond our control. We are not liable for downtime or data loss resulting from circumstances outside our reasonable control, including force majeure events, internet outages, or third-party service failures.

These Terms are governed by the laws of the jurisdiction in which NetraBiz is incorporated, without regard to conflict-of-law principles. For users in the EU, the UK, and Australia, mandatory statutory rights in your home jurisdiction are preserved.

Any disputes will be resolved in the courts of that jurisdiction, unless you are a consumer with mandatory statutory rights in your home jurisdiction. Before initiating legal proceedings, both parties agree to attempt good-faith resolution through negotiation for at least 30 days.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date and notify you of material changes by email or through the app at least 30 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the revised Terms.

If you have questions about these Terms, please reach us at:

NetraBiz Support
legal@netrabiz.com